CAO - Director Training

How to Create an Account with the Condominium Authority of Ontario

While the CAO’s website provides information and resources to everyone, users of the site will need a CAO account to access some of the CAO’s services.  For example, access the CAO’s mandatory training for directors, you will need a CAO account. 

Login Instructions

Login instructions for condo owners, residents, and the public

The CAO Condominium Director Training Program is available free of charge to condo owners, residents, and members of the public. If you do not have an account with the CAO, then you will be asked to create one when you access the training. 

Create an account with the CAO if you would like to take the condominium director training.

Step 1: Go to this link:

Step 2: Select the "Login" link on the top right of the screen. You will be presented with the Login screen. 

Step 3: On the Login screen, select "Create an Account" box. You will be presented with the Registered screen. 

image 1

Step 4: On the Register screen, follow the instructions given – enter a username, password, and valid email address. 

image 2

Step 5: Keep this Registered screen open. Open a separate window or tab to go to your email account. Look for an email with the subject line "CAO-CMRAO account email verification code."

[If you do not receive the verification email, try the following suggestions:

Copy the 6-digit verification code provided in the email for use in the next step. 

image 3

Step 6: Go back to the Register screen. Paste the code into the filed called "Verification code" and select the "Verify code" button. A success message will appear with a check mark. This message will tell you that your e-mail address is verified.

image 4

Step 7: At the bottom of the page (you may need to scroll down), select the "Register" button to submit your registration.

image 5

Step 8: You will be taken to your Personal Profile. This is your own personal profile. You will need to enter your first name, last name, and phone number to complete your registration process. Select "Save" at the bottom of the screen. [Note: The name that appears in your personal profile will be displayed on your director training certificate.]

image 6


Login instructions for condo directors WITH an existing account with the CAO

Login instructions for condo directors WITHOUT an existing account with the CAO

If you have not yet received an email invitation to create an account (you have not yet been added to a corporation’s profile through the filing of a condo return or notice of change), you can create an account now in order to start the director training. However, you will need to ensure that you use the same account when redeeming the invitation code that will be emailed to you once you have been added to the corporation’s profile. Click here for easy to follow step-by-step instructions on how to create a CAO account.

If you have any questions about creating a CAO account or the CAO’s online Director Training Program please contact the CAO at: or please call us at 416-901-9356 in the GTA.

For additional help, please contact the Condominium Authority of Ontario

CAO Local number – 416-901-9356
CAO Toll Free number – 1-800-854-9014

Monday to Friday:
9:00 a.m. - 5:00 p.m.


© 2024 Golden Horseshoe Chapter of the Canadian Condominium Institute
Box 37, Burlington, ON Canada L7R 3X8
Tel. 905-631-0124 or 1-844-631-0124 Email