November 24, 2021

5:00 PM to 7:00 PM EST

This is still a fairly new process for most of us, and the CAT’s jurisdiction is expanding. We all need guidance to navigate these sometimes rough and challenging waters. Board members and managers will learn the steps for responding to a CAT complaint. You’ll hear about what to prepare for and what pitfalls to watch out for. We’ll review some recent cases, and have time for questions and answers.

Program Outline

1. Introduction
2. Learning Objectives
3. Condominium and CAT Terminology
4. What is the CAT (CAT-ODR)
5. History of How and Why CAT was Developed
6. Where Does it Get Authority From
7. The 6 Steps of CAT Dispute Resolution:

a. Filing an Application
b. Delivering the Notice
c. Joining a Case
d. Stage 1 – Negotiation
e. Stage 2 – Mediation
f. Stage 3 – Tribunal Decision

8. What to do if you are named in an Application
9. Accessing Past Decisions
10. Case Studies under the 5 areas of Jurisdiction

a. Condominium Records
b. Pets and Animals
c. Vehicles 
d. Parking and Storage 
e. Settlement Agreements

11. How the CAT will Evolve


Sally-Anne Dooman R.C.M., O.L.C.M., Wilson Blanchard Management

Sally-Anne Dooman has been managing condominium properties for almost 20 years, with experience gained in the management of high and low rise buildings, townhouse, commercial and common element condominiums. After receiving her RCM designation in 2007, Sally’s experience expanded to include managing a number of new construction sites from Occupancy through the various stages and challenges of the first few years of a condominium corporation’s life. Working with developers and Boards of Directors, Sally has experience managing in a wide variety of condominium environments and situations. In her current role as Director of Condominium Management, Sally also has responsibility for training and supporting other managers and enjoys the opportunity to meet with Boards and unit owners when chairing various Owners’ meetings. As an active member of the CCI Golden Horseshoe Chapter, Sally has written articles for condominium industry publications, been a frequent presenter at CCI conferences and educational sessions, as well as serving on various CCI committees and recently being elected to the Board of Directors.

John MacLeod, R.C.M., OLCM

President Key Property Management & Consultants Ltd. (1973) 

John MacLeod is a past Director for Golden Horseshoe Chapter of the Canadian Condominium Institute - and has been active on many committees.  He has also been a speaker and moderator for many of the educational classes hosted by the Chapter.  He has been involved in the Real Estate and Property Management industry since 1973 and has been actively involved with Condominiums for over 20 years. Born and raised in the Golden Horseshoe area, John is well known in the real estate and Condominium Management industry. Found of Key Property Management & Consultants (KPM) John provides his unique style and methods to handle the growing needs and demands of his condominium, residential and commercial clients

Victor Yee, Condominium Lawyer, Elia Associates

Victor brings a thorough, educated and multi-faceted approach to dealing with the practical issues and human dynamics that are so often at play in communal living environments. As counsel to condominium corporations throughout Ontario, Victor draws upon his past experience as the President of the Board of Directors for a national award-winning condominium corporation in Toronto, as well as his previous experience as the chairperson of the internal tribunal for Canada’s largest student housing cooperative.

As a litigator, Victor has successfully represented clients at all levels of court in Ontario and in various tribunals throughout the province, as well as in condominium-related mediations and arbitrations. 

© 2022 Golden Horseshoe Chapter of the Canadian Condominium Institute
Box 37, Burlington, ON Canada L7R 3X8
Tel. 905-631-0124 or 1-844-631-0124 Email